DIR Cooperative Contracts Increase Your Technology Buying Power today 

Customer FAQs 

  1. What is the ICT Co-op Contracts program and why choose DIR?
  2. Who can buy through DIR?
  3. Do I have to go through the competitive bid process and release an RFO in order to buy through DIR?
  4. How do I find a product or service?
  5. What if I need an IT service or product not offered on a DIR contract? 
  6. Am I allowed to negotiate further discounts with a DIR contracted vendor?
  7. Do DIR contracted technology products and services qualify for E-Rate?
  8. How do I get a waiver for commodity purchases?
  9. Can I buy from HUB/MWBE vendors through DIR?

 

  1. What is the ICT Co-op Contracts program and why choose DIR?

    DIR’s Information and Communications Technology (ICT) Cooperative (Co-op) Contracts program (formerly known as Go DIRect) is a streamlined cooperative purchasing program with over 750 cooperative purchasing contracts for technology products and services including hardware, software, staffing services, maintenance, and other ICT services with a high customer demand such as managed services and technology training. With ICT Co-op Contracts, you can save money and time.

    • Save time. All contracts have been competitively bid so you no longer have to prepare competitive solicitations or evaluate responses. DIR has done the time-consuming procurement work for you and has negotiated discounts on hundreds of products and services.
    • Save money. We leverage the volume buying power of the state of Texas to negotiate competitive pricing, which translates into big savings for your organization. You can negotiate even deeper discounts based on large
      volume purchases.

     

  2. Who can buy through DIR?

    You are eligible to buy through DIR if you are with a Texas state agency, county, local government office or public education entity. For more information and legal citations, see DIR Customer Eligibility.
    If you are with a public entity outside the state of Texas, you are also eligible. View Resources for Customers Outside Texas for more information on procuring technology through DIR.

     

  3. Do I have to go through the competitive bid process and release an RFO in order to buy through DIR?

    No. DIR has already performed all state of Texas competitive procurement requirements. You no longer have to prepare competitive solicitations or evaluate responses, since we have completed that work for you. Texas Government Code, Section 2054.0565 (b) states that ICT Co-op Contracts meets the competitive requirements for all governmental entities.

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  4. How do I find a product or service?

    It’s easy to search for products and services. You can browse by contract number, product type, or commodity code to locate the products and services you need. Each contract page contains vendor contact information, contract terms and conditions, and ordering instructions.

    You can also view a tutorial of the updated search tool we developed to make finding technology and services easy for you.

     

  5. What if I need an IT service or product not offered on a DIR contract?

    If you need something that DIR does not have on contract, let us know by filling out our New Product Service Request Form (DOCX, 39 KB). We may:
    • Be able to find a solution or an alternative for the specific product or service you need
    • Be able to amend a current contract for additional products or services, or
    • Consider pursuing a contract for those items: We add products and services based on customer demand

      Please email your request form or utilize the Cooperative Contracts contact list to reach us by email or phone.

     

  6. Am I allowed to negotiate further discounts with a DIR contracted vendor?

    Yes, we encourage you to negotiate even deeper discounts if you’re buying large quantities.

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  7. Do DIR contracted technology products and services qualify for E-Rate?

    Yes, some of our contracts are eligible for E-Rate funding. The green e-rate symbol, E-rate symbol, found on the contract detail page indicates that DIR has filed the form 470 for that contract and it is eligible for E-Rate funding.

    Click here for more information about E-Rate.
  8. How do I get a waiver for commodity purchases? This applies to Texas state agencies only.

    See the IT Commodity Purchasing Guidelines to get more information on the Exemption Request process, download a copy of the exemption request form, or view DIR’s blanket exemptions.
  9. Can I buy from HUB/MWBE vendors through DIR?

    Yes. Historically Underutilized Business (HUB) and/or Minority- and Women-Owned Business Enterprise (MWBE) vendors do hold contracts with DIR. You can search for HUB vendors in the new products and services search.

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    Resources

    Please consult the ICT Co-op Contract contact list if you have additional questions.