Address
DIR Main Office: 300 West 15th St., Suite 1300, Austin, TX 78701
Mailing Address: P.O. Box 13564, Austin, TX 78711-3564
Map and Directions
General Information
For general inquiries or to provide feedback about any DIR program or service, use our new general information access line: 1-855-ASK-DIR1 (1-855-275-3471).
Communications Technology Services
For general information on CTS, call 512-463-3449. If you have questions about specific aspects of the program, consult the complete list of Communications Technology Services contacts.
Customer Service
You can reach our customer service team Monday through Friday, 8 a.m. to 5 p.m. (central time) by calling 512-475-4700 or 1-800-348-9157. You can also send us an email.
Employee Directory
To find contact information for a specific DIR staff member, consult our online staff directory.
Cooperative Contracts
General questions can be addressed to our Customer Service team (see above for details). For specific questions about existing contracts, our HUB program or any other elements of our cooperative purchasing program, consult the complete list of Contracts contacts.
Media Contacts/Public Information Act Requests
All media contacts or to request information from DIR, per the Texas Public Information Act, contact Chad Lersch, our Public Information Officer. Requests must be made in writing by email, standard mail, delivered in person at the address listed above, or by fax at 512-475-4759.
Organizational Chart
Information about file formats.
You can view DIR's organization chart here - PDF (107 KB), PPTX (72 KB)
If you have difficulty viewing a posted document, please contact the DIR Public Information Officer at 512-463-5193.
Security
For emergency reporting of security incidents, please call DIR’s Computer Security Incident Response line at 512-350-3282. The phone is answered 24 hours a day, 7 days a week. This number is NOT to be used for SIRS-related inquiries.
The secondary contact is Brian Engle at 512-463-1030 (office) or 512-450-8555 (cell). Non-emergency security issues and questions should be directed to the appropriate person in our Security Office.
Training
DIR hosts or sponsors IT educational events throughout the year. See the complete list of upcoming training events.
Vendor Protests
Any actual or prospective bidder, offeror, or contractor who is aggrieved in connection with the solicitation, evaluation, or award of a contract may formally protest to the Director of Service Delivery by mail or in person at the addresses listed above. Please review the complete vendor protest procedures.
Website
Please review our Site Map for a complete list of website content.
Contact our Webmaster with general comments and questions about our website. Accessibility issues should be brought to the attention of the Statewide Accessibility Coordinator. If you have additional questions, please feel free to contact us at 512-475-4700 or 1-800-348-9157.
