Capitol Complex Telephone System – CCTS Pricing
The Communication Technology Division of the Department of Information Resources ( DIR) provides a wide range of telephone services to State Agencies and others on the Capitol Complex through the Capitol Complex
Telephone System (CCTS).
Monthly and One-Time Charges for CCTS Services
Monthly Services and Charges
| Monthly Service (Recurring) |
Monthly Service Charge |
| Line Charge |
$14.75 |
| Voice Mail Box |
$3.00 |
| Data Line |
$6.00 |
| ACD Agent |
$13.00 |
| ACD Pilot Line |
$14.75 |
Centergy Supervisor
(ACD Reporting) |
$119.00 |
| Centergy Agent |
$15.00 |
| Application Voice Mail Box |
$3.00 |
| Transfer Voice Mail Box |
$1.00 |
| Directory Listings |
$6.00 |
| PRI/T1 Service |
$354.00 |
One-Time Services and Charges
| One-Time Service |
One-Time Service Charge |
| Moves, Adds, Changes |
$40.00/hour |
| Software Changes Only |
$1.67 each |
| Voice Mailbox Rebuild/Renumber |
$5.00 |
| Voice Mailbox Installation |
$35.00 |
| PRI/T1 Installation |
$320.00 |
| Voice Mail Application |
4 hrs. minimum labor $160.00 |
| ACD Pilot Installation |
4 hrs. minimum labor $160.00 |
| PC Attendant Installation |
$125.00 |
| Centergy Installation |
$320.00 |
CCTS Services and Equipment Information
DIR offers the following telephone-related services. For product, services, and pricing information go to:
CCTS Telephone Assistance
If you work in the Capitol Complex and have
trouble with your telephone, please call the CCTS Help Desk at:
- 4-HELP (4-4357) (if you are on Complex)
- 475-4357 (if you are off Complex).
DIR is responsible for both the Capitol Complex Telephone System
(CCTS) and the Texas Agency Network
(TEX-AN).
CCTS Contact
If you have any CCTS questions, comments or suggestions, please contact:
Telecom Solutions
Phone: 512-463-7800
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