Contact Us
Please use the following list of contacts to direct your inquiry. Locations and Addresses are located below.
General Information about DIR Programs or Services
DIR has implemented a new IVR and general information access line. Call 1-855-ASK-DIR1 (1-855-275-3471) for general inquiries about any DIR programs or services.
General questions concerning CTS services
Front Desk: (512) 463-3449
Executive Management
Operations and Support Services
Tex-AN Services
- Solutions Design & Delivery, Ordering Assistance
Service Delivery, (512) 936-4357 or (877) 472-4848, option 4
- Billing Inquiries
CTS Billing, (512) 936-4357 or toll-free at (877) 472-4848
Billing Manager: Bob Hopper, Chief Accounting Officer, (512) 936-4271
- CTS Quality Assurance
(512) 936-4357 or toll free at (877) 472-4848, option 5
- Material Warehouse and CTS Supplies
(512) 475-2421
- Tex-AN Help Desk
CCTS Services
- Telephone & Equipment Installation
Harold Lane, (512) 463-6421
- CCTS Voice Mail Administration
Gloria Gould, CCTS Operations Manager, (512) 475-2513
- Capitol Complex Information, State of Texas Operators
(512) 463-4630
- CCTS Telephone Directory and Updates
Grace Gonzales, (512) 936-2011
- CCTS Help Desk
CTS Division Locations and Addresses
Central CTS Office
Department of Information Resources
Communications Technology Services Division
W. P. Clements Building
300 W. 15th St., Suite 1300 (PO Box 13564)
Austin, TX 78711-3564
Phone: (512) 475-4700
Fax: (512) 475-4759
CTS Service Delivery
1001 W. North Loop
Austin, TX 78756
Fax: (512) 463-3304
Network & Security Operations Center (NSOC)
1001 W North Loop
Austin, TX 78756
Fax: (512) 420-9158
Capitol Complex Telephone System (CCTS) Services
Sam Houston Building (SHB)
201 E. 14th Street
Austin, TX 78701
Fax: (512) 463-3456
CTS Supply and Material Management and Outside Plant Engineering
1001 W. North Loop
Austin, TX 78756
Fax: (512) 463-8234
