QUICK LINKS – TEX-AN and CCTS Billing | Wireless Billing
TEX-AN and CCTS Billing
As a CTS customer, each month you will receive a single, consolidated bill for all the communications technology services you purchase from DIR. All charges are audited and validated by our billing team on your behalf. If a billing error, dispute, or tax question is raised, we work with the service provider until the issue is resolved.
You can download a read-only PDF version of your consolidated bill from our website at no cost. For instructions, download the TEX-AN Invoice Retrieval User Guide – PDF (1.3MB).
Fixed-length FTP text files of detailed billing data are also available to you upon request at no extra charge. Email CTS Billing or call us at (512) 936-4357 or toll-free at (877) 472-4848 for assistance with these downloads.
When you receive your consolidated bill, review it to confirm the validity and accuracy of the charges.
To dispute a charge or report an error, email CTS Billing within 21 days of receipt of your bill and include the following information:
- invoice number
- amount disputed
- reason for dispute
- purchase order number (PON) (if applicable)
- CCTS work order number (if applicable)
- circuit ID
- phone number
- date of the invoice
For general billing inquiries, give us a call at (512) 936-4357 or toll-free at (877) 472-4848 or send an email to CTS Billing.
Wireless services are ordered through and billed directly by the provider. For wireless billing-related questions, please first contact your vendor. If additional assistance is required, please contact DIR’s service delivery team at email@example.com.