Data Center Services Contract

Last updated 11/10/2008

Table of Contents

• Master Services Agreement (MSA)
• Exhibits
• Historically Underutilized Business Plan (HUB Plan)

Master Services Agreement (MSA)

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• MSA (724 KB)
  • MSA Amendment 1 (15 KB)
  • MSA Amendment 2 (57 KB)
  • MSA Amendment 3 (72 KB)
  • MSA Amendment 4 (15 KB)
  • MSA Amendment 5 (31 KB)
  • MSA Amendment 6 (54 KB)
  • MSA Amendment 7 (54 KB)
  • MSA Amendment 8 (47 KB)
  • MSA Amendment 9 (91 KB)
  • MSA Amendment 10 (79 KB)
    
    
• MSA Contents
  1. Introduction
  2. Contract Documents
  3. Term
  4. Services
  5. Required Consents
  6. Facilities, Materials, and Equipment Associated with the Provision of Services
  7. Service Levels
  8. Project Personnel
  9. Service Provider Responsibilities
  10. DIR Responsibilities
  11. Fees
  12. Invoicing and Payment
  13. DIR data and other confidential information
  14. Materials
  15. Representations, Warranties, and Covenants
  16. Insurance and Risk of Loss
  17. Indemnities
  18. Liability
  19. Dispute Resolution
  20. Termination
  21. General

Exhibits

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• Exhibit 1 Definitions (172 KB)
  • Attachment 1-A Common Terms and Acronyms (236 KB)
• Exhibit 2 Statements of Work (16 KB)
  • Exhibit 2.1 Cross-Functional – General Services (CF-General) (92 KB)
  • Exhibit 2.2 Cross-Functional - Equipment and Software Services (CF-ES) (43 KB)
  • Exhibit 2.3 Server and Mainframe Services (SMS) (62 KB)
  • Exhibit 2.7 Production Print and Mail Services (Print/Mail) (35 KB)
  • Exhibit 2.8 Co-location Services (61 KB) Updated 04/01/2009
• Exhibit 3 Service Levels (47 KB)
  • Attachment 3-A Service Levels Matrix (93 KB) Updated 04/01/2009
  • Attachment 3-B Critical Service Levels and Key Measurements (87 KB)
  • Attachment 3-C Critical Deliverables (76 KB)
  • Attachment 3-D Service Levels Outcome Examples (9 KB)
  • Attachment 3-E Measuring Tools and Methodologies (98 KB)
  • Attachment 3-F Severity Levels (12 KB)
• Exhibit 4 Fees (165 KB)
• Exhibit 5 Human Resource Provisions (12 KB) Updated 10/16/2008
  • Attachment 5-B Personnel Projection Matrix (36 KB)
  • Attachment 5-C DIR Rules (12 KB)
  • Attachment 5-D Employee Benefits and Special Provisions (225 KB)
  • Attachment 5-E Key Service Provider Personnel (20 KB) Updated 10/16/2008
• Exhibit 6 Governance Model (57 KB)
  • Attachment 6-A Committee Relationships and Memberships (239 KB)
  • Attachment 6-B Policies and Procedures Manual Content (49 KB)
• Exhibit 8 Technology Architecture and Standards (35 KB)
• Exhibit 9 Current and Planned Projects (9 KB)
• Exhibit 12 Third Party Contracts (10 KB)
  • Attachment 12-B Third Party Service Contracts (98 KB)
  • Attachment 12-C Third Party Equipment Maintenance (86 KB)
• Exhibit 13 Reports (10 KB)
  • Attachment 13-A Description of Reports (58 KB)
• Exhibit 14 Customer Satisfaction Surveys (18 KB)
• Exhibit 15 Business Continuity Plan (18 KB)
• Exhibit 16 IT Disaster Recovery Plan (37 KB)
• Exhibit 17 Safety and Security Procedures (13 KB)
• Exhibit 18 Exceptions to DIR Rights with respect to Service Provider Materials, Equipment Leases, Third Party Contracts Procedures (9 KB)
• Exhibit 19 Transition Plan Procedures (157 KB)
• Exhibit 20 Transformation Plan (367 KB )
• Exhibit 21 Subcontractors (27 KB ) Updated 01/25/2008
• Exhibit 22 Managed Third Parties (10 KB)
• Exhibit 23 Termination Assistance Services (24 KB)
• Exhibit 24 Insurance and Risk of Loss (22 KB)
• Exhibit 25 Form of Work Order (9 KB)
• Exhibit 26 Form of Source Code Escrow (62 KB)
• Exhibit 27 Form of Non-Disclosure Agreement (17 KB)

Historically Underutilized Business Plan (HUB Plan)

• HUB Plan (3.08 MB)
• Addendum 1 (90 KB)
• Addendum 2 (180 KB)
• Addendum 3 (77 KB)
• Addendum 4 (93 KB)
• Addendum 5 (103 KB)
  
• Addendum 6 (81 KB)

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