Data Center Services - RFO Documents

Last Updated: May 17, 2006

Instructions

• Instructions – Part 1 RFO Contents and Structure (178 KB / 8 Pages, DOC, Viewer)
• Instructions – Part 2 Scope, Contact Information and General Requirements (187 KB / 17 Pages, DOC, Viewer) May 17, 2006
• Instructions – Part 3 Background, Objectives, and Evaluation Criteria (189 KB / 18 Pages, DOC, Viewer)
• Instructions – Part 4 Proposal Documents Created by the Service Provider (154 KB / 15 Pages, DOC, Viewer) May 17, 2006
  • Instructions Part 4-A Due Diligence Info Request Form (1,295 KB, XLS, Viewer) May 3, 2006
  • Instructions Part 4-B Due Diligence Rules of Engagement (101 KB / 5 Pages, DOC, Viewer) May 3, 2006
  • Instructions Part 4-C Data Center Tour Guidelines (48 KB / 2 Pages, DOC, Viewer) May 17, 2006
• Instructions – Part 5 Service Provider Proposal – Content and Format ( 210 KB / 14 Pages, DOC, Viewer) May 17, 2006

MSA

• Master Services Agreement  (841 KB / 104 Pages, DOC, Viewer)

Exhibits

• Exhibit 1 Definitions  (466 KB / 47 Pages, DOC, Viewer)
  • Attachment 1-A Common Terms and Acronyms (236 KB / 12 Pages, DOC, Viewer)
• Exhibit 2 Statements of Work (109 KB / 3 Pages, DOC, Viewer)
  • Exhibit 2.1 Cross-Functional – General Services (CF-General) (975 KB / 20 Pages, DOC, Viewer)
  • Exhibit 2.2 Cross-Functional - Equipment and Software Services (CF-ES) (530 KB / 37 Pages, DOC, Viewer)
  • Exhibit 2.3 Server and Mainframe Services (SMS) (928 KB / 61Pages, DOC, Viewer)
  • Exhibit 2.4 Not Used
  • Exhibit 2.5 Not Used
  • Exhibit 2.6 Not Used
  • Exhibit 2.7 Production Print and Mail Services (Print/Mail) (570 KB / 33 Pages, DOC, Viewer)
• Exhibit 3 Service Levels (316 KB / 29 Pages, DOC, Viewer)
  • Attachment 3-A Service Levels Matrix (116 KB, XLS, Viewer)
  • Attachment 3-B Critical Service Levels and Key Measurements (224 KB / 24 Pages, DOC, Viewer)
  • Attachment 3-C Critical Deliverables (126 KB / 8 Pages, DOC, Viewer)
  • Attachment 3-D Service Levels Outcome Examples (489 KB, XLS, Viewer)
  • Attachment 3-E Measuring Tools and Methodologies (354 KB / 22 Pages, DOC, Viewer)
  • Attachment 3-F Severity Levels (91 KB / 4 Pages, DOC, Viewer)
• Exhibit 4 Fees  (233 KB / 24 Pages, DOC, Viewer)
  • Instructions to Exhibit 4 (225 KB / 16 Pages, DOC, Viewer)
  • Attachment 4-A Service Provider Pricing Forms (249 KB, XLS, Viewer)
  • Attachment 4-B Financial Responsibility/Asset Allocation Matrix (164 KB, XLS, Viewer)
  • Attachment 4-C.1 Financial Base Case (162 KB, XLS, Viewer)
  • Attachment 4-C.2 Financial Base Case Assumptions (112 KB / 5 Pages, DOC, Viewer)
  • Attachment 4-D Resource Baselines (684 KB, XLS, Viewer)
  • Attachment 4-E Server Complexity Matrix  (77 KB, XLS, Viewer)
  • Attachment 4-F Form of Invoice (233 KB / 7 Pages, DOC, Viewer)
  • Attachment 4-G Pass-Through Expenses (91 KB / 2 Pages, DOC, Viewer)
  • Attachment 4-H Service Provider Pricing Forms - Add On Services (96 KB, XLS, Viewer)
  • Attachment 4-I Application Server Urban Centers (87 KB, XLS, Viewer)
• Exhibit 5 Human Resource Provisions (387 KB / 35 Pages, DOC, Viewer)
  • Attachment 5-A Affected Personnel (643 KB, XLS, Viewer)
  • Attachment 5-B Personnel Projection Matrix (153 KB, XLS, Viewer)
• Exhibit 6 Governance Model (835 KB / 56 Pages, DOC, Viewer)
  • Attachment 6-A Committee Relationships and Memberships (1247 KB / 2 Slides, PPT, Viewer)
  • Attachment 6-B Policies and Procedures Manual Content (203 KB / 14 Pages, DOC, Viewer)
• Exhibit 7 Sites (279 KB, XLS, Viewer)
• Exhibit 8 Technology Architecture and Standards (142 KB / 10 Pages, DOC, Viewer)
• Exhibit 9 Current and Planned Projects (106 KB / 4 Pages, DOC, Viewer)
• Exhibit 10 Equipment Assets - Updated (2,716 KB, XLS, Viewer)
• Exhibit 11 Software Assets - Updated (182 KB, XLS, Viewer)
• Exhibit 12 Third Party Contracts  (106 KB / 3 Pages, DOC, Viewer)
  • Attachment 12-A Third Party Software (1,106 KB, XLS, Viewer)
  • Attachment 12-B Third Party Service Contracts (109 KB, XLS, Viewer)
  • Attachment 12-C Third Party Equipment Maintenance (208 KB, XLS, Viewer)
• Exhibit 13 Reports  (137 KB / 7 Pages, DOC, Viewer)
  • Attachment 13-A Description of Reports (177 KB / 13 Pages, DOC, Viewer)
• Exhibit 14 Customer Satisfaction Surveys (242 KB / 14 Pages , DOC, Viewer)
• Exhibit 15 Business Continuity Plan  (107 KB / 6 Pages, DOC, Viewer)
• Exhibit 16 IT Disaster Recovery Plan (188 KB / 12 Pages, DOC, Viewer)
• Exhibit 17 Safety and Security Procedures  (145 KB / 9 Pages, DOC, Viewer)
  • Attachment 17-A Data Security Procedures - Updated (177 KB / 13 Pages, DOC, Viewer)
  • Attachment 17-B Physical Security Procedures (132 KB / 8 Pages, DOC, Viewer)
  • Attachment 17-C Security Plan Assessment Procedures (116 KB / 7 Pages, DOC, Viewer)
• Exhibit 18 Individual Agency Network Overviews  (303 KB / 35 Pages, DOC, Viewer)

Appendices

• Appendix A Data Center Overview (236 KB / 1  Pages, DOC, Viewer)
• Appendix B Mainframe Environment Services (282 KB / 1  Pages, DOC, Viewer)
• Appendix C Server Environment Services (274 KB / 10 Pages, DOC, Viewer)
• Appendix D Network Environment and Services (2,144 KB / 12 Pages, DOC, Viewer)
• Appendix E Not Used
• Appendix F Not Used
• Appendix G Cross-Functional Environment and Services (168 KB / 1  Pages, DOC, Viewer)
• Appendix H Human Resources (90 KB / 5 Pages, DOC, Viewer)
• Appendix I Individual Agency Overviews (2,649 KB / 27 Files, ZIP, Viewer) May 3, 2006
• Appendix J – Part 1 HUB Subcontracting Plan Section 1 (180 KB / 3 Pages, DOC, Viewer)
• Appendix J – Part 2 HUB Subcontracting Plan Section 2 (133 KB / 1 Pages, DOC, Viewer)
• Appendix J – Part 3 HUB Subcontracting Plan Sections 3-8 (107 KB / 1 Pages, DOC, Viewer)

Addendums

• Addendum 1 (42 KB / 1 Page, DOC, Viewer)
• Addendum 2 (35 KB / 1 Page, DOC, Viewer)
• Addendum 3 (85 KB / 10 Pages, DOC, Viewer)
• Addendum 4 (42 KB / 2 Pages, DOC, Viewer) May 17, 2006

Bundled Documents

• Instructions and MSA (596 KB, ZIP, Viewer) May 17, 2006
• Exhibits 1-9 (3,707 KB, ZIP, Viewer) May 3, 2006
• Exhibits 10-18 - (1,760 KB, ZIP, Viewer) May 3, 2006
• Appendices (4,983 KB, ZIP, Viewer) May 3, 2006

Templates

• Question and Answer Template (74 KB / 1 Page, DOC, Viewer)

Questions & Answers

• Data Center Services RFO Questions and Answers - Editable Version
  (523 KB / 60 Pages, DOC, Viewer)
  Updated: May 17, 2006
• Data Center Services RFO Questions and Answers - Printable Version
  (308 KB / 60 Pages, PDF, Viewer)
  Updated: May 17, 2006