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DIR Wide Area Network (WAN) Services
Providing Data Communications Across Texas
The Department of Information Resources (DIR) provides and manages a statewide MPLS communications network that customers can access through 18 regional Internet Service Gateways (ISGs). The services provided are principally IP-based data communications. Services that utilize the ISGs have become known as "WAN Services", to distinguish them from other similar, mostly legacy services. The majority of DIR's WAN Services customers are Health and Human Services (HHS) agencies. These include HHSC, DADS, DSHS, DARS, DFPS, and hospitals and clinics staffed by HHSC personnel. WAN Services are provided to approximately one thousand HHS customer locations.
Ordering Services
To order new WAN Services please send an e-mail to DIR WAN staff or call 512-463-7800.
Service Level Agreement (SLA) Compliance Reports
DIR monitors connectivity for all WAN nodes. The following reports document that connectivity through the latest quarter.
Getting WAN Support
DIR is committed to providing outstanding support for all current and future customers of the network.
- Help Desk - HHS customers needing assistance should first contact the HHSC Help Desk at 512-438-4720.
- NOC Help Desk
- If it has been determined that an issue involves communications or
internet service, then please call the NOC Help desk at 512-936-9855.
- Billing Questions or Issues
- For help with billing questions or issues please call our Central
Billing Hotline at 512-475-3513 or send an e-mail describing the
problem and including appropriate supporting data to DIR Billing Department.
Questions, Comments and Suggestions
For corrections, questions, or comments about this website please e-mail DIR Information.
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