2006 Information Resources Strategic Plan Instructions
Guidance for State Agencies and
Institutions of Higher Education
May 5, 2006
*Note: This document is no longer updated. It has been replaced by the IRSP Instructions & Template document.
PART 2: SUPPORT OF 2005 SSP GOALS AND OBJECTIVES
Objective 1. Reduce Cost, Eliminate Duplication, and Improve Performance of Data Center Services
Agencies have been given critical missions to fulfill in addition to new responsibilities resulting from House Bill 1516 (HB1516). Through collaboration and strong project planning, all of these missions and responsibilities will be met. The result will be new infrastructure and collaboration practices that will allow agencies to spend more of their time fulfilling their core missions.
2005 SSP, Shared Success, p. 5
The 79th Texas Legislature enacted a series of technology bills that support the continued implementation of a shared technology infrastructure. Part of this legislation directed DIR to accelerate consolidation of the state’s data center and disaster recovery services. Part 2 of the IRSP reflects new legislation and the vision of greater cost efficiencies, improved services, and a shared technology infrastructure that is flexible, innovative, and supports agencies in meeting their missions.
All agencies and institutions of higher education must answer questions 2.1.9 and 2.1.10 in this section. Since institutions of higher education and the 27 agencies prioritized to participate in the data center consolidation project have already submitted this data through other processes, they may skip Questions 2.1.2 through 2.1.8. All other agencies must complete all questions in this section.
DIR will use agency responses to the following questions to support its evaluation of data center operations and service level requirements. Responses will also help provide the basis for developing statewide standards for service level agreements and for evaluating the status of data center and critical server programs.
Service Level Agreements/Requirements
| Question |
Response |
| 2.1.1
Is the agency one of the 27 agencies prioritized to participate in the data center consolidation or an institution of higher education? |
Yes/No
If YES, skip questions 2.1.2 through 2.1.8
If NO, answer questions 2.1.2 through 2.1.8. |
| 2.1.2
Does the agency have a data center (see Glossary)? |
Yes/No
|
| 2.1.3
Does the agency have documented service level agreements (SLAs) or service level requirements for data center services and/or server functions (including system availability measures for the agency’s main application to support critical agency functions)? |
Yes/No
If No, skip to question 2.1.8 |
| 2.1.4
Does the agency have documented service level agreements or requirements for systems availability? |
Yes/No
If yes, describe. |
| 2.1.5
Does the agency have documented service level agreements or requirements for problem resolution? |
Yes/No
If yes, describe. |
| 2.1.6
Does the agency have documented service level agreements or requirements for incident response time? |
Yes/No
If yes, describe. |
| 2.1.7
Does the agency have documented service level agreements or requirements for customer satisfaction? |
Yes/No
If yes, describe. |
| 2.1.8
If the agency does not have documented service level agreements or requirements for data center or server functions, how does the agency address availability and efficiency of operations in these areas? |
Text
Leave blank if you answered Yes to question 2.1.3. |
Disaster Recovery
| Question |
Response |
| 2.1.9
Does the agency maintain a written disaster recovery plan for information resources? |
Yes/No |
| 2.1.10
If the agency maintains a written disaster recovery plan, describe its scope and status. Or, if the agency does not maintain a disaster recovery plan, describe the strategy and timeline for developing and implementing one. |
Text |
|
