|
|
 |
|
|
2006 Information Resources Strategic Plan Instructions
Guidance for State Agencies and
Institutions of Higher Education May 5, 2006
*Note: This document is no longer updated. It has been replaced by the IRSP Instructions & Template document.
PART 2: SUPPORT OF 2005 SSP GOALS AND OBJECTIVES
Objective 3. Leverage Shared Network Operations and Resources
Providing a shared communications network that reduces statewide costs and delivers exceptional performance is essential for Texas government to continue to serve state employees and customers. A shared communications network allows agency-level infrastructure and resources that overlap the needs of other agencies to be integrated, expanded, or adapted to benefit the entire state.
Voice Network Upgrades
| Question |
Response |
| 2.3.1
What is the agency’s Voice Network Infrastructure upgrade status, or plans to upgrade? |
Select one:
- Upgraded within the past year
- Plan to upgrade within one year
- Plan to upgrade within 3 years
- Plan to upgrade within 5 years
- No plans to upgrade at this time
|
| 2.3.2
If the agency is planning to upgrade the Voice Network Infrastructure, has, or will the agency consider a shared service arrangement through DIR to support agency efforts in this area? |
Yes/No
|
Data Network Upgrades
| Question |
Response |
| 2.3.3
What is the agency’s Data Network Infrastructure upgrade status, or plans to upgrade? |
Select one:
- Upgraded within the past year
- Plan to upgrade within one year
- Plan to upgrade within 2 years
- Plan to upgrade within 3 years
- No plans to upgrade at this time
|
| 2.3.4
If the agency is planning to upgrade the Data Network Infrastructure, has, or will the agency consider a shared service arrangement through DIR to support agency efforts in this area? |
Yes/No |
Voice over Internet Protocol (VoIP)
| Question |
Response |
| 2.3.5
What is the status of any Voice over Internet Protocol (VoIP) initiative in the agency? |
Select one:
- No plans to adopt VoIP
- Evaluating VoIP
- Planning a VoIP implementation
- Have an active VoIP pilot project
- Have an operational VoIP installation
|
| 2.3.6
If the agency is evaluating, planning, or operating VoIP, has, or will the agency consider a shared service arrangement through DIR to support agency efforts in this area? |
Yes/No |
Interactive Voice Response
| Question |
Response |
| 2.3.7
What are the agency’s plans for Interactive Voice Response (IVR)? |
Select one:
- No plans to adopt IVR
- Evaluating IVR
- Planning an IVR implementation
- Have an operational IVR system
|
| 2.3.8
If the agency is evaluating, planning, or operating an IVR system, has, or will the agency consider a shared service arrangement through DIR to support agency efforts in this area? |
Yes/No |
Call Centers
| Question |
Response |
| 2.3.9
What is the status of any Telephone Call Center in the agency? |
Select one:
- No plans to implement a Call Center
- Evaluating Call Center operations and technologies
- Planning a Call Center implementation
- Have an operational Call Center
|
| 2.3.10
If the agency is evaluating, planning, or operating (directly or under contract) a Call Center, has, or will the agency consider a shared service arrangement through DIR to support agency efforts in this area? |
Yes/No |
Video Conferencing
| Question |
Response |
| 2.3.11
What is the status of any Video Conferencing System in the agency? |
Select one:
- No plans to implement Video Conferencing
- Evaluating Video Conferencing Systems and technologies
- Planning a Video Conferencing implementation
- Have an operational agency Video Conferencing System
- Utilize a shared Video Conferencing System among a number of institutions of higher education
|
| 2.3.12
If the agency is evaluating, planning, or operating a Video Conferencing System, has, or will the agency consider a shared service arrangement through DIR to support agency efforts in this area? |
Yes/No |
Wireless Data Services and Infrastructure
| Question |
Response |
| 2.3.13
What is the status of any Wireless Data Service initiative in the agency? |
Select one:
- No plans to adopt Wireless Data Services
- Evaluating Wireless Data Services and Infrastructure
- Planning a Wireless Data Service implementation
- Have an active Wireless Data Service pilot project
- Have an operational Wireless Data Service
|
| 2.3.14
If the agency is evaluating, planning, or operating a Wireless Data Service, has, or will the agency consider a shared service arrangement through DIR to support agency efforts in this area? |
Yes/No |
TEX-AN Contracts
| Question |
Response |
| 2.3.15
Does the agency use TEX-AN Contracts for purchasing Telecommunications Services? |
Always / Sometimes / Never |
| 2.3.16
If the answer is “Sometimes,” or “Never”, what is the rationale for purchasing these items through other sources? |
Select one:
- Not aware of TEX-AN contracts
- TEX-AN pricing is higher than our negotiated contract
- TEX-AN services are not available in our geographic area
- Other (specify)
- Text if “Other” is selected.
|
Shared Network Operations Survey
DIR is involved in several projects and services to assist agencies in the area of shared network operations. Responses to the following questions will help identify and evaluate opportunities to achieve maximum agency and statewide benefit.
| Question |
Response |
| 2.3.17
Rank each shared network operation or service from 1 to 7 (1=greatest benefit; 7=least) based on which would provide the greatest/least benefit to the agency, whether or not the agency provides or plans to provide these operations or services. |
Upgrades to voice network
Upgrades to data network
Voice over Internet Protocol VoIP)
Interactive Voice Response (IVR)
Call Centers
Video Conferencing
Wireless data services and infrastructure |
| 2.3.18
Provide additional detail if needed, and describe how DIR could help improve the network capabilities of the agency. |
Text |
|
