|
Department of Information Resources
|
DIR developed a social media policy for its agency use with an aim of addressing all statutory requirements regarding official state data residing on a website. The areas covered are
- Accessibility
- Records Retention
- Security
- Privacy
- Terms of Use
- Public Information Requests
- Monitoring and Moderation
|
|
Texas Department of State Health Services
|
DSHS implemented a Web Content Management System (WCMS) in August 2010. The New WCMS includes Web 2.0 functionality and the ability to serve content to mobile devices (cell phones, etc.). The WCMS project will facilitate access to agency information by providing an accessibility-compliant single online interface to the three major categories of user needs:
- Information/Communication: announcements, data/statistics, educational materials, licensing info, etc.
- Tools: forms, manuals, directories, training, research support, etc.
- Services: online ordering (publications, birth and death certificates), licenses, volunteer registration, etc.
|
|
General Land Office
|
GLO is working on a complete re-architecture of its internal and public websites. The upgrades will provide a superior user experience through
- Improved user interfaces and easier navigation
- Extensive use of multimedia content
- Improved online tools and services
- Enhanced search capabilities
The GLO is also in the process of implementing robust online portals targeted toward specific business functions, such as oil and gas production and surface leasing and permitting. These portals will be implemented with emerging technologies and will provide business services that promote citizen engagement and improve data quality and business efficiency for customers and GLO staff.
|
|
Office of the Attorney General
|
OAG redesigned its website and made it easier to navigate and search agency information, including many multimedia options to follow agency news and decisions on major issues that affect Texans. The OAG is currently implementing technology initiatives to enhance self-service options through an Interactive Voice Response (IVR) system, website, and portals. OAG's goal is to improve the organization and layout of websites to provide easier access to customers, other state and federal agencies, advocacy groups, and the general public.
|
|
Office of the Comptroller of Public Accounts
|
CPA utilizes GoToWebinar, a webconferencing service, within its Franchise Tax Policy section to deliver educational briefings to taxpayers and practitioners. The CPA
- conducted four 3-hour webinars and twelve 1-hour webinars for 6,714 participants in fiscal 2008
- conducted three webinars related to the 2009 tax year, with 1,835 people attending in fiscal 2009
- conducted four 1-hour webinars reaching 2,413 participants in fiscal 2010
|
|
Secretary of State
|
The SOS web development team focuses heavily on accessibility and usability of the agency website content. The agency Internet website was redesigned to create a better user experience for our customers. The agency has made tools available to the public to identify if a person is registered to vote as well as to find election polling places. The agency has recently redesigned the voter information website and is investigating adding mobile applications for several website functions. The agency has a Twitter presence as well as making RSS feeds and podcasts available.
|
|
Texas Department of Housing and Community Affairs
|
In fiscal 2009, TDHCA redesigned its website by enhancing the Help for Texans feature which allows customers to easily search for information related to rent help, utility bill help, weatherization, homebuyer education, emergency and homeless services, home repair, and manufactured housing. New pages were designed to support developers and builders, and communities and nonprofits.
|
|
Texas Education Agency
|
TEA joined with the Governor’s Office to launch Texas Education on iTunes U, which provides free multimedia content to educators, students, and parents in Texas and around the world. iTunes U will allow teachers to access professional development and support materials, while giving students access to information to help with understanding concepts or conducting additional research on a subject area. Additionally, iTunes U will serve as a venue for state agencies and nonprofit organizations to post their educational content.
|
|
Texas Parks and Wildlife Department
|
TPWD’s current and planned expansion of services relating to the Internet and e-Commerce would increase availability and accessibility of information, as well as expand and improve e-commerce applications.
The agency has launched a new site to improve information sharing for state parks. Texasstateparks.gov provides instructional videos, images of nature, and innovative applications to engage the citizens of Texas to enjoy our cultural and natural resources.
The Texas Wildlife Information Management Services (TWIMS) program is a suite of applications that provide secure, centralized systems that integrate data maintained by the Wildlife Division. These web-based applications provide several benefits to agency staff and constituents.
The Resource Information System (RIS) provides several applications that allow citizens to use web-based mapping tools to enter species sighting locations and observation details of those sightings. These initiatives encourage the public to interact with and provide data to TPWD.
The High School Water Education Program provides an educational program for Texas students through the web. This project will provide students and teachers with information and educational resources for Texas water resources and water conservation. It will provide resources to citizens anytime, anywhere.
|
|
Texas Workforce Commission
|
TWC deployed Texas Work Prep, a complete learning management system offering anytime-anywhere access to three online courses: Your Next Job, designed to assist laid off workers reinvigorate their job search skills; the Texas Job Hunters Guide, a complete resource to finding a new job; and Succeed At Work, which teaches skills and tips for being successful on the job.
|
|
Texas Water Development Board
|
TWDB will develop a web-based Public Comment Form for Intended Use Plans (IUP). This project includes the development of a web-based public comment form for Clean Water & Drinking Water State Revolving Fund (CWSRF & DWSRF) Intended Use Plans. It creates a web-based form to solicit suggestions, revisions, corrections, deletions, additions, criticisms, and questions during the 30-day public comment period on draft IUPs of the CWSRF and DWSRF. This comment form will provide the public with an additional avenue to make comments on annual draft IUPs. Customers are increasingly interested in utilizing electronic communication instead of sending letters, making phone calls, or traveling to attend the public hearing.
|
|
University of Houston
|
Expand and enhance access to agency services: UH continues to expand the use of PeopleSoft Student Academic and Administration applications, enabling student on-line self-service to register and pay tuition, parking and other fees; apply for and receive financial aid; access course prerequisites and many other services.
|
