| A |
01 |
01 Percentage of DIR Recommendations Enacted |
55.00% |
N/A |
75.00% |
N/A |
80.00% |
| A |
01 |
02 Percent of IR Strategic Initiatives in Which Major Agencies Participate |
50.00% |
65.00% |
70.00% |
75.00% |
75.00% |
| A |
01 |
03 Percentage of Attendees Favorably Rating DIR’s Education Events |
90.00% |
90.00% |
90.00% |
90.00% |
90.00% |
| A |
01 |
04 Percent of IRMs Meeting Continuing Education (CE) Requirements |
80.00% |
80.00% |
80.00% |
80.00% |
80.00% |
| B |
01 |
01 Total Contract Cost Savings/Costs Avoided Per Dollar of Program Operating Cost |
$35.00 |
$30.00 |
$30.00 |
$30.00 |
$30.00 |
| B |
01 |
02 Percent of Eligible Texas Local Government Entities Using DIR Services |
N/A |
77.00% |
78.00% |
78.00% |
80.00% |
| B |
02 |
01 Percent of Customers Satisfied with Voluntary Shared Services |
95.00% |
90.00% |
92.00% |
95.00% |
95.00% |
| B |
02 |
02 Percent of Monthly Minimum Service Level Targets Achieved for Data Center Services |
N/A |
92.00% |
92.00% |
92.00% |
92.00% |
| B |
02 |
03 Percent of Visitors Satisfied with Texas Online |
95.00% |
95.00% |
95.00% |
95.00% |
95.00% |
| C |
01 |
01 Percent Change in CCTS Price Per Line |
0.00% |
0.00% |
0.00% |
0.00% |
0.00% |
| C |
01 |
02 Percent of Customers Satisfied with CCTS |
99.00% |
99.00% |
99.00% |
99.00% |
99.00% |
| C |
02 |
01 Percent of Customers Satisfied with TEX-AN |
96.00% |
96.00% |
96.00% |
97.00% |
97.00% |
| C |
02 |
02 Percentage of Agencies Migrating and Transitioning to the Voluntary Shared Network Infrastructure |
New |
30.00% |
40.00% |
50.00% |
60.00% |
| C |
02 |
03 Percentage of Agencies’ Critical Security Vulnerabilities Reduced |
35.00% |
70.00% |
70.00% |
70.00% |
70.00% |
| D |
01 |
01 Percentage of Expenditures to HUBs of the Total Expenditures for Professional Services |
20.00% |
20.00% |
20.00% |
20.00% |
20.00% |
| D |
01 |
02 Percentage of Expenditures to HUBs of the Total Expenditures for Other Services |
33.00% |
33.00% |
33.00% |
33.00% |
33.00% |
| D |
01 |
03 Percentage of Expenditures to HUBs of the Total Expenditures for Commodities |
12.60% |
12.60% |
12.60% |
12.60% |
12.60% |
| D |
02 |
01 Percent of HUB Avenues Available through Cooperative Contracts |
32.00% |
33.00% |
33.00% |
34.00% |
34.00% |
