State of Texas
Department of Information Resources
Leadership for Texas Government Technology

Agency Strategic Plan for Fiscal Years 2007–2011

Agency Goals

Goal A. Promote Efficient Information Resources Policies and Systems

Promote a statewide environment which encourages efficient use and management of information resources and assist the state leadership in achieving its goals through advice and recommendations on information resources issues.

Objective 01. Enhance Statewide Enterprise Management of Information Resources

Enhance the statewide enterprise management of information resources (IR) by producing the biennial Statewide Information Resources Strategic Plan and performance reports, issuing statewide recommendations, reviewing national and international standards with recommendations for state applicability, providing IR education that facilitates continuing education certification requirements for IRMs, and securing state assets.

• Outcome 01. Percentage of DIR Recommendations Enacted
• Outcome 02. Percent of IR Strategic Initiatives in Which Major Agencies Participate
• Outcome 03. Percentage of Attendees Favorably Rating DIR’s Education Events
• Outcome 04. Percent of IRMs Meeting Continuing Education (CE) Requirements

Strategy 01. Statewide Planning

Produce the Biennial Statewide Information Resources Strategic Plan and related performance reports and analyses, issue statewide recommendations, provide a technology trends and management practices education forum for state agency personnel including IRMs, and conduct interagency and intergovernmental workgroups.

• Output 01. Number of Responses to Information Requests
• Output 02. Number of Project Briefs/Issue Papers Produced
• Output 03. Number of Statewide IR Recommendations Produced
• Output 04. Number of Briefings, Workgroups and Focus Groups Conducted by DIR
• Output 05. Number of Education Programs Produced
• Efficiency 01. Average Response Time Per Information Request
• Efficiency 02. Average Cost Per Recommendation Produced

Strategy 02. Rule and Guideline Development

Develop rules and guidelines that establish statewide technology standards and best practices for agencies to manage and align their technology with their business environments and to guide effective project delivery.

• Output 01. Number of Rules, Guidelines, and Standards Produced
• Output 02. Number of IR Industry Standards and Guidelines Reviewed
• Output 03. Number of Agencies that Utilize Some or All Framework Guidance and Tools for Non-major IR Projects
• Output 04. Number of State Agency Personnel Trained on Framework Tools and Templates and Project Delivery Methods
• Efficiency 01. Average Cost Per Rule, Guideline, and Standard Produced

Strategy 03. Statewide Security

Develop statewide security standards for Information Resource assets and support the state’s Homeland Security efforts through technical analysis, training and awareness efforts, and proactive, prevention, threat reduction, and response to IR security threats.

Goal B. Manage Cost-Effective Service Delivery of IT Commodities and Services

Assist state agencies and other governmental entities in achieving their objectives through the most cost-effective acquisition and delivery of IT commodities and services

Objective 01. Improve Acquisition

Maximize the state’s buying power for IT commodities and services

• Outcome 01. Total Contract Cost Savings/Costs Avoided Per Dollar of Program Operating Cost
• Outcome 02. Percent of Eligible Texas Local Government Entities Using DIR Services

Strategy 01. Contract Administration of IT Commodities and Services

Manage a procurement infrastructure for IT commodities and services which maximizes the state’s volume buying power and enhances the quality of purchases by negotiating, managing, and monitoring IT contracts.

• Output 01. Total Contract Savings & Cost Avoidance Provided Through DIR Contracts
• Efficiency 01. Average Cost Recovery Rate for Cooperative Contracts
• Explanatory 01. Total DIR Gross Sales
• Explanatory 02. Number of Exemptions for IT Commodities and Services

Objective 02. Consolidation/Shared Services

Provide Consolidation/Shared IT Services to State Agencies and other Government Entities in Texas and other States

• Outcome 01. Percent of Customers Satisfied with Voluntary Shared Services
• Outcome 02. Percent of Monthly Minimum Service Level Targets Achieved for Data Center Services
• Outcome 03. Percent of Visitors Satisfied with Texas Online

Strategy 01. Data Center Services

Implement, monitor, and maintain consolidated Data Center Services.

Strategy 02. TexasOnline

Manage contract for TexasOnline, the state of Texas e-government portal

• Output 01. Number of Applications Available through the Portal
• Output 02. Number of Transactions Conducted through the Portal

Strategy 03. Shared Services and/or Technology Centers

Implement, monitor, and maintain shared IT services, comprising either voluntary services as an option to agencies or services provided through a Technology Center.

Goal C. Telecommunications

To assist governmental entities in secure and cost-effective usage of network services

Objective 01. CCTS Prices/Responses

Provide a Capitol Complex Telephone System (CCTS) basic station rate that is 5 percent or more below the estimated average local exchange carrier price for basic business service.

• Outcome 01. Percent Change in CCTS Price Per Line
• Outcome 02. Percent of Customers Satisfied with CCTS

Strategy 01. Capitol Complex Telephone

Maintain and increase the capabilities of the Capitol Complex Telephone System

• Efficiency 01. Average Completion Time for Work Orders (in Days)
• Efficiency 02. Average Turnaround Time for Trouble Tickets (in Hours)
• Efficiency 03. Percentage of CCTS Complaints/Problems Resolved in 8 Working Hours or Less
• Efficiency 04. CCTS Price Per Hour for Completing Work Orders as a Percentage of Industry Average
• Efficiency 05. CCTS Trouble Tickets as a Percentage of Lines in Service
• Explanatory 01. Number of Trouble Tickets Reported

Objective 02. Telecommunications

Provide secure telecommunications services that deliver business value through use of traditional utility methods (legacy TEX-AN) and through converged IP communications services (enhanced TEX-AN) that, on a statewide basis, are below average industry prices when compared to a sampling of rates published by service providers registered with the Texas PUC for Intralata and Interlata providing like voice traffic, data, and other media services to customers in Texas.

• Outcome 01. Percent of Customers Satisfied with TEX-AN
• Outcome 02. Percentage of Agencies Migrating and Transitioning to the Voluntary Shared Network Infrastructure
• Outcome 03.Percentage of agencies’ Critical Security Vulnerabilities Reduced

Strategy 01. Network Services

Maintain statewide network services and provide a shared infrastructure to support converged IP communications services

• Efficiency 01. Average Price Per Intrastate Minute on TEX-AN
• Efficiency 02. Average Price Per Interstate Minute on TEX-AN
• Efficiency 03. Average Price Per Toll-Free Minute on TEX-AN
• Efficiency 04. TEX-AN Trouble Tickets as a Percentage of Lines in Service
• Efficiency 05. Average Price of Data Services

Strategy 02. Network and Telecommunications Security Services

Provide converged network security services, including telecommunications networks, that encompass network assessments and monitoring, as a proactive means to identify and remediate vulnerabilities and external network threats for participants of the state’s network security and operations center and security services for other eligible entities when requested and approved.

• Output 01. Number of Security Assessments
• Efficiency 01. Average Cost of Security Assessments

Goal D. Historically Underutilized Businesses

Encourage and effectively promote full and equal opportunities for small and minority businesses in state contracting through education, communication, training, awareness and outreach

Objective 01. Meet or Exceed HUB Utilization Goals

Meet and/or exceed the state’s utilization goals as follows: 20 percent for professional service contracts; 33 percent for all other services contracts; 12.6 percent for commodities contracts.

• Outcome 01. Percentage of Expenditures to HUBs of the Total Expenditures for Professional Services
• Outcome 02. Percentage of Expenditures to HUBs of the Total Expenditures for Other Services
• Outcome 03. Percentage of Expenditures to HUBs of the Total Expenditures for Commodities

Strategy 01. Maximize Participation

Promote and increase DIR’s internal contracting opportunities.

• Output 01. Number of HUB Contracts/Subcontracts Awarded
• Output 02. Dollars of HUB Contracts/Subcontracts Awarded
• Output 03. Number of Mentor Protégé Agreements Executed
• Output 04. Number of HUB Forums, Outreach Efforts, and Training Attended
• Explanatory 01. Number of Bids Obtained from HUB Vendors

Objective 02. Provide HUB Avenues through Cooperative Contracts

DIR’s Cooperative Contracts Program will maximize HUB participation and increase awareness of opportunities.

Outcome 01. Percent of HUB Avenues Available through Cooperative Contracts

Strategy 01. Maximize Cooperative Contracts HUB Avenues

DIR will continue to develop and implement initiatives that support good faith efforts through partnership with Texas Association of HUBs; sponsoring networking events that allow HUBs to network with prime vendors; advertising and informing HUB vendors about DIR’s future contracting opportunities; attendance at pre-bid conferences; establishing HUB relationships with various minority organizations.

Output 01. Dollars Expended with HUB Vendors through Cooperative Contracts

HUBs – External and Internal Assessments

The DIR HUB Program has the dual role of increasing HUB participation, through the Cooperative Contacts Program that is utilized by state agencies, local governments, universities and K–12 schools, as well as DIR’s internal procurements. DIR is committed to promoting and increasing contracting opportunities through DIR’s internal procurement. The good faith efforts in the HUB plan include the following:

• Implementing internal procurement initiatives that include stricter bid requirements than those set by Texas Building and Procurement Commission;
• Developing prime contractor and HUB subcontractor relationships through DIR’s Mentor Protégé Program;
• Increasing awareness of DIR procurement opportunities through the agency’s Web site, the Electronic State Business Daily, local commerce events, and statewide forums;
• Attending pre-bid conferences, providing subcontracting instructions;
• Hosting or co-hosting two economic opportunity forums annually;
• Coordinating networking opportunities for HUB vendors to meet key DIR staff;
• Attending economic opportunity forums and HUB-oriented trade fairs with bid opportunities; and
• Identifying and assisting HUB contractors that need certification or re-certification.

Of the 303 cooperative contracts managed by the agency and utilized by state agencies and local governments, 95 (or 31 percent) of the prime vendors are HUBs. Additionally, 61 HUB resellers are available through the contracts, for a total of 156 HUB avenues.

A change in DIR’s business model shifted the recording of HUB payments from DIR to our customer agencies. While participation actually increased in our Cooperative Contracts Program in fiscal 2005, the HUB activity reported for DIR by the Texas Building and Procurement Commission for fiscal 2005 reflects a decrease because of this new, streamlined business model. In fact, of the $667 million spent by Texas state and local government entities in fiscal 2005 using DIR cooperative contracts, $211 million, or 32 percent, went to HUB vendors.

In January 2006, upon signing the collaboration agreement with DIR, the Texas Association of HUBs sponsored its first networking forum in conjunction with DIR’s vendor briefing on the data center RFO. The purpose of the forum was to have HUBs network with potential prime vendors, for possible subcontracting opportunities. The forum was well received by the HUB community which had an opportunity to directly meet and connect with potential business partners.