Data Center Services Guide

Obtaining Data Center Services

Current Data Center Customers

The Texas State Data Center in San Angelo provides data center and disaster recovery services to several Texas agencies. Northrop Grumman Technical Services, Inc. (NGTSI), manages the center under DIR’s oversight. Current customers should follow their contract guidelines and established processes to maintain, renew, and/or extend services.

New Data Center Customers (Current Contract)

To maximize the value of the existing state data center resources, DIR will work with agencies to identify opportunities to migrate additional operations to the Texas State Data Center. Agencies that participate in this process should identify their data center and disaster recovery requirements and work with DIR to obtain quotes from NGTSI for these services. The DIR contract for data center services at the Texas State Data Center expires on August 31, 2007.

New Data Center Customers (New Contract)

DIR will engage in a competitive procurement for a new data center services contract. The bid will require interested vendors to provide their strategy to consolidate and operate the data center environments of the largest Texas state agencies. The process includes significant agency participation from data gathering through bid request development to evaluation.
The new contract for data center services will start before August 31, 2007. On contract commencement, management of all in-scope data center assets and resources, consolidated and unconsolidated, will transfer to the awarded service provider. Agencies will be billed by DIR for the services and service levels they consume. DIR and agencies will manage the relationship with the service provider through defined governance processes.
As the state transitions from owning data center assets to paying for resources consumed, agencies and DIR will work together to determine requirements and ensure the solution meets the technical, business, and financial needs of the state. Sharing infrastructure through a shared data center system allows agencies to do more together than they can alone, and will bring all agencies to a consistently high standard of security and disaster recovery. When the contract is final, specific details on how agencies will engage the statewide data center system will be published.