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Statewide Technology Management
Current Reporting Environment
Information held by government resides in abundant quantities, in multiple versions, and in various formats within mainframes, network servers, desktop hard drives, e-mail systems, and mobile devices. Without tools and processes to locate and retrieve required files, data is effectively useless.3
* Shared Success: Building a Better Texas through Shared Responsibilities
2005 State Strategic Plan for Information Resources Management
Current data collection strategies among oversight agencies are often specialized or fragmented, and in many instances lack formal technology governance processes or comprehensive statewide efforts to coordinate investment decisions. They also create unnecessary reporting burdens for state agencies because similar financial, asset, project, and other technology information must be provided to multiple oversight agencies through varied reporting systems and databases.
The governance of the state's investment in technology spans multiple entities, including the state Quality Assurance Team (QAT), the Contract Advisory Team (CAT), and general reporting requirements of DIR, LBB, CPA, TBPC, the Governor's Office, and the Office of the Attorney General. Each of these entities manages or provides oversight for a portion of this investment, while state agencies, including institutions of higher education, manage separate portfolios of technology assets. Such assets include projects, applications, and other resources. Agencies, the Legislature, and other decision-making authorities require reliable information about these resources to effectively oversee the state's investment across agencies.
Exhibit I summarizes the management functions that state-collected information is intended to support. The current management and reporting environment makes it difficult for state leadership to get a complete picture of functions such as strategic planning, spend management, project monitoring, procurement and contracting, and shared services management.
Exhibit II shows the uncoordinated processes and reporting applications currently used in Texas to collect and analyze technology information and to select, evaluate, and monitor agency projects.
Exhibit I
Current Reporting Tools Supporting
Statewide Technology Management Functions
| Statewide Technology Management Function |
Reporting tools |
| Strategic Planning – overall direction of the Governor and Legislature, key business objectives from technology initiatives. |
Includes State Strategic Plan, Agency Information Resource Strategic Plans, and Texas Project Delivery Framework [DIR];4 Information Technology Detail (ITD); and Biennial Operating Plan (BOP) [LBB].5 |
| Spend Management – cost and return on investment of technology assets, staffing, projects, initiatives, and operations. |
Includes Legislative Appropriations Requests (LAR), ITD, BOP, and Operating Budgets [LBB]; expenditures, payroll costs, and property accounting [CPA]; Statewide Information Technology Asset Report (SITAR) and Texas Project Delivery Framework [DIR]; and QAT project data. |
| Project Monitoring – identification of costs, benefits, risks, and mitigation strategies, as well as impact on customer services and state administrative functions. |
Includes monitoring of major technology projects [QAT], and a statewide method for project selection, control, and evaluation through the Texas Project Delivery Framework [DIR, LBB, TBPC].6 |
| Procurement and Contracting – consolidated procurement of technology hardware, software, and services, and effective contracting practices. |
Statewide procurement strategies and contracting require coordination across DIR, TBPC, CAT, and CPA. |
| Shared Services Management – includes consolidated data center operations and other centralized initiatives that deliver technology services to multiple agencies. |
The development of utility technology services and other consolidated technology projects, applications, and initiatives [DIR, LBB, CPA].7 |
Exhibit II
Current Technology Data Collection and Reporting Environment
View details of Exhibit II
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