| Go DIRect Returns and Exchanges
All returns, exchanges, and/or defective
products purchased through the Go DIRect Program must
be transacted directly with the Go DIRect vendor, in
accordance with each vendor's return policy.
DIR Store Returns and Exchanges
All returns, exchanges, and/or defective products purchased
through the DIR Store must be reported to the DIR Store
Customer Service Department within 30 days of receipt
or the vendor will not honor the return request. Upon
contact, the DIR Store Customer Service Department will
obtain a Return Merchandise Authorization (RMA) number
from the vendor for the customer. The RMA number is
required to complete any return transaction within 30
days of receipt of the product.
Software
Except for media found defective upon installation,
all software products must be returned in their original
packaging. Shrink-wrapped products, diskettes, and CDs
must have intact seals for the vendor to accept them.
Hardware
Except for products found defective upon installation,
all hardware products must be returned in their original
packaging. Some vendors and manufacturers charge a restocking
fee for hardware products. This fee is determined on
a case-by-case basis.
Returns and Exchanges
Requests for returns due to incorrect ordering
by the customer will be handled on a case-by-case basis.
If the vendor cannot authorize the return, the customer
willl be required to pay for the product. If the return
is authorized, the customer is responsible for the cost
of returning the product. A replacement product will
not be shipped until the vendor has received the merchandise
being returned.
If the return is due to a defective product or the
wrong product shipped, the vendor is responsible for
the cost of returning the product.
Returns after 30 Days
Any attempts to return merchandise after 30 days of
receipt must be made directly with the manufacturer
of the product. See the manufacturer's warranty for
more information.
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