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Billing for DIR Telecommunications Services
Contents
The Department of Information Resources (DIR) provides telecommunications products and services to state government and other eligible customers. The Telecommunications Billing Department handles billing and payment for these services and products.
Besides handling billing and paying, this office is responsible for monitoring tariff changes, assisting management in the development of rate structures, developing billing procedures, and reporting performance measures to the Legislature. The Billing Department also manages the Telemanagement and Billing System.
The Telecommunications Billing Department is comprised of two sections:
- Accounts Payable - The Accounts Payable Section is responsible for validating and paying all of the invoices that DIR receives from service providers for services purchased on behalf of our customers. There are approximately 120 vendors producing over 1000 invoices/month for which this section must validate and remit payment. This section is also responsible for working with the vendors to resolve disputes, billing errors, and tax questions.
- Accounts Receivable - The Accounts Receivable Section is responsible for producing a monthly bill for each customer of our three major network services: the Capitol Complex Telecommunications System (CCTS), the Texas Agency Network (TEX-AN), and the DIR Health and Human Services Consolidated Network (HHSCN). Accounts Receivable sends out over 700 bills monthly: approximately 100 CCTS bills, 550 TEX-AN bills, and 70 HHSCN bills.
Each billed organization must validate its own bill to verify the accuracy of charges.
Customers wishing to dispute a bill or to report errors must send an e-mail to the DIR Billing Department.
E-mail messages regarding disputed bills should include, at a minimum, the invoice number, amount disputed and the reason for dispute. Relevant information must be included, e.g., Purchase Order Number (PON), CCTS Work Order Number, Circuit ID, Phone Number, Dates, etc.
Disputes should be sent within 21 days of receipt. The DIR Billing Department will notify the customer when the dispute has been resolved.
For general billing questions or comments, send us an e-mail (as above) or call our Central Billing Hotline at 512-475-3513.
To learn more about taxes, fees and charges related to telecommunications, please visit our Fees, Taxes, and Surcharges Web page.
In January 2001, the Telecommunications Division (TD) contracted with Unisys to build and implement a new Telemanagement and Billing System. The new system became operational in September 2003. Best of all, for our customers, the new bill is greatly improved: more accurate, more consistent, much more readable, and easier to understand. The new system provides a more timely bill to our customers. Turnaround time decreased from 45 to just 20 days. It is anticipated that the billing system will be completely Web-based, available online to provide near-real time call detail information. With ongoing development, the goal is to integrate all facets of DIR telecommunications operations. Customers will have access to past billing, for example, an agency could view and download past billing for reports, audits, planning, etc.
Questions, Comments or Suggestions
For general billing questions or issues, please call our Central Billing Hotline at 512-475-3513, or, send an e-mail to the DIR Billing Department.
For corrections or comments about this Website, or to make suggestions, please send an e-mail to DIR Info.
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